Mooresville, NC Transforms Special Event Permitting to Enhance Safety and Customer Service

The Town of Mooresville, North Carolina, has transformed its special event permitting process by adopting Eproval—a purpose-built platform that combines best practices, improved customer service, and proactive public safety planning to better serve residents, event organizers, and Town staff.

Driven by a need to enhance both external and internal customer service, reduce communication delays, and provide event organizers and public safety officials with more lead time to plan safe events, Mooresville partnered with Eproval to build a more structured, transparent, and effective permitting system.

Beyond Online Forms: A Comprehensive Permitting Framework

While many municipalities see digital permitting as simply putting forms online, Mooresville recognized that effective event management requires more than technology. Eproval delivered a policy-aligned, collaborative platform for the complex, cross-departmental workflows needed to support special event permitting.

“We needed more than just an online form,” said Christine Patterson, Director of Experience & Engagement for the Town of Mooresville. “Eproval gave us a platform and a process that reflects the needs of our community and the responsibilities of our staff.”

With Eproval’s expert support, Mooresville developed a new special events ordinance, a sponsorship policy, and internal framework documents to ensure that permitted events are safe, well-regulated, and aligned with community goals.

Empowering Safer, More Transparent Events

Before Eproval, Mooresville’s permitting process involved multiple departments working independently, leading to miscommunication and delays. Today, the entire process is centralized, trackable, and interactive.

Event organizers can now submit applications online, receive real-time status updates, and communicate directly with Town staff—all within the same platform. Behind the scenes, public safety teams now have the time and tools to develop comprehensive operational plans, contributing to safer events across the community.

“Eproval has completely changed how we engage with event organizers,” Patterson added. “It’s made things easier for our internal team and more predictable for our community partners.”

A Strategic Partner for Policy and Process

Eproval’s subject matter experts didn’t just configure the platform—they collaborated closely with Town officials to improve policies and support long-term success.

“Eproval doesn’t just provide software—we provide partnership,” said Jonathan Thompson, Managing Director of Eproval.  “We help cities refine their processes, align policies, and deliver better outcomes for all stakeholders.”

Mooresville’s investment in both technology and process improvements reflects a broader commitment to operational excellence and civic innovation.

A Model for Modern Municipal Permitting

With Eproval in place, Mooresville is better equipped than ever to manage special events with efficiency and community focus. Their success demonstrates what’s possible when public agencies combine modern tools with expert guidance and policy leadership.

“This isn’t just about technology,” said Patterson.  “It’s about building an events program that works better for everyone—from applicants to first responders.”

As more municipalities look to improve how they manage special events, Mooresville offers a compelling example of how investing in customer service, safety, and process design pays dividends for the whole community.

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