City of San Diego, California

“Moving our special event permitting process to Eproval will be a transformative move for our Special Events office and stakeholders. It will streamline the customer service experience, provide the public with a real time status of where applications are in the approval process, and save time and energy by reducing the need for paper and in person meetings. We are very excited to be working with Eproval and look forward to providing this important service to our customers.”

– Natasha Collura, Director of the Special Events and Filming Department, City of San Diego.

Case Study: City of San Diego (population in 2020: 1,400,000)

The implementation of Eproval by the City’s Special Events and Filming Department is designed to improve the customer experience by making the permit process more efficient and transparent.
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City of Albuquerque, New Mexico 

“Eproval makes my job so much easier! With a single click, it provides me with an overview of the permitting life cycle for each special event application. Each step in the lifecycle is represented by a different color dot which indicates the status at a quick glance. It has made communication faster and easier for all parties involved.”

– Mike Trissell, Special Event Permitting and Veterans Memorial Coordinator, City of Albuquerque, New Mexico.

“Not only is Eproval easy to configure as our policies and processes change, we couldn’t be happier with the personalized client support we receive from Eproval’s team.”

– Eric John Werner, Management Analyst, City of Albuquerque, New Mexico.

Case Study: City of Albuquerque (population in 2019: 560,218)

A few years ago, the City of Albuquerque’s Special Event Office decided it was time to replace their paper-intensive permit approval process with a digital solution. Obtaining a Special Event Permit from the City was confusing, required multiple applications with multiple departments, and it would take weeks (even months) to approve a permit because of their review inefficiencies. Unfortunately, the City lost almost two years of time and resources pursuing a solution that wasn’t specifically designed to support Special Event Permits…
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City of Barrie, Ontario 

“Moving our special event permitting process into Eproval has been a transformative move for our Special Events Office. It has also improved our customer service and reduced the workload and burden on our community’s event organizers. Our experience with Eproval and the team has been exceptional, and we’re looking forward to launching three more permit applications.”

– Lindsay Robbins, Community Events Programmer, City of Barrie

Case Study: City of Barrie   (population in 2016: 141,434)

Prior to finding a suitable digital solution to manage the City of Barrie’s special event permitting process, applying for a permit was a long, arduous and frustrating experience for everyone involved…
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City of Fort Collins, Colorado

“Internally and externally, Eproval gives added legitimacy to our special event permit program, especially because it is an easy and intuitive process which isn’t always the case in government. We have become the model for other areas of the City, and other cities.”

– Jan Sawyer, Special Event Coordinator, City of Fort Collins 

Case Study: City of Fort Collins (population in 2020: 174,871)

A few years ago, the City of Fort Collins decided it was time to overhaul their special event permit application and approval process. With a paper-based application process, their Special Event Office staff found that approving permits was cumbersome, time intensive, prone to errors, and often frustrating for the applicants and other City staff…
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City of Richmond, British Columbia

“Eproval has at least cut the administrative hours spent on event application and approval in half. We also cut back to 2-5 meetings a year vs the 10-14 meetings a year we used to have.”

– Claudia Gutierrez, Community Services, City of Richmond

(population in 2019: 224,889)

The City of Richmond’s project was featured on MISA/ASIM MUNICIPAL INTERFACE (official magazine of Misa, Municipal Information Systems Association of Canada).
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City of Kelowna, British Columbia

“My vision for the city is one where creativity and innovation thrive, financial accountability is a given and cooperative problem solving is the prevailing culture. I see a corporation that is diverse and inviting to all and also one that attracts top events and tourism into our community. Eproval helps us operationalize this better than ever.”

– Doug Gilchrist, Chief Administration Officer, The City of Kelowna, BC

(population in 2019: 217,229)

The Event Services Team in Kelowna have always prided ourselves as being a ‘one-stop-shop’. Whether it’s providing expertise, funding or onsite support we are always exploring better ways to help organizers make their events a success..
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City of Aurora, Illinois

(population in 2017: 200,907)

“We were seeking a customizable platform that would streamline our event permit application and approval process whilst being affordable, easy to use, and fast for us to implement. Now we have a quality product that works well for everyone involved especially event organizers and our internal departments.”

– Linda Jones, Project Manager, City of Aurora

City and County of Denver, Colorado

(~ population in 2020: 2,800,000)

“It was only a matter of time before other cities realized how critical it is to have a special event software system.”

– Katy Strascina, Executive Director, Office of Special Events & Projects, City and County of Denver

Some of our other clients include:

(pop in 2020: 82,951)

(pop in 2016: 517,885)

(pop in 2019: 20,506)