Driving engagement in the permitting process

Eproval’s cloud-based permitting solution is not an adaptation of a land use, registration, or data entry system but rather a purpose-built solution that drives superior levels of engagement.

Why engagement is so important in the permitting process

Engagement is at the heart of permit approvals. When reviewers and approvers are responsive and feel engaged in the process they tend to get the answers they need, make timely decisions, participate in meaningful collaboration and help move the process along. Engagement comes from a feeling of purpose, being connected to the process and staying well-informed. Eproval drives greater engagement by providing the right tools at the right time.

The right tools at the right time

Eproval provides applicants, reviewers and approvers the right tools at the right time to stay engaged in the permitting process. Through Eproval’s intuitive user-interface, applicants can view the status of their application and stay informed in real-time giving them assurance that their permit is being given proper attention. Similarly, reviewers and approvers stay engaged in the permitting process through Eproval’s collaborative space that allows stakeholders to see approval status and read what others are saying, send notes, draft memos or trigger alerts to communicate with each other from within the Eproval interface.

Eproval drives engagement with real-time alerts, improved visibility & greater collaboration

Naspo ValuePoint Eproval is available through Naspo ValuePoint

Real-time alerts and memos

Stakeholders are engaged when the process is moving along and they can clearly see progress. With Eproval, there are no more stacks of paper sitting around waiting to be processed. Alerts and memos happen in real-time.

Facilitating online collaboration between departments and agencies

Eproval drives stakeholder engagement by facilitating online collaboration between event offices, internal departments and external agencies. Alerts offer real-time visibility into the status of approved and pending permit applications. The advantage a cloud-based platform has over a paper-based system is that it can facilitate collaboration amongst city reviewers, approvers and external agencies such as police, fire, sanitation and engineering. Approval dependencies can be resolved in real-time in a way not possible with paper. Improved collaboration has been shown to drive engagement.

Prompting action

Real-time alerts prompt those in the approval chain and 24/7 access to the Eproval platform through a phone, tablet or laptop allows for immediate action. Improvements in visibility, collaboration and time sensitivity drive greater engagement. Since all documents can be opened and displayed in the Eproval interface, there is no need to switch to other applications. Paper-based systems simply cannot drive the same level of engagement. With Eproval there are no more stacks of paper sitting on desks waiting to be processed.

Better engagement with city services

Eproval drives stakeholder engagement by facilitating online collaboration between event offices, internal departments and external agencies. Alerts offer real-time visibility into the status of approved and pending permit applications. The advantage a cloud-based platform has over a paper-based system is that it can facilitate collaboration amongst city reviewers, approvers and external agencies such as police, fire, sanitation and engineering. Approval dependencies can be resolved in real-time in a way not possible with paper. Improved collaboration has been shown to drive engagement.