Cloud-based permitting platform addresses city priorities, drives significant impact with modest budget ask

Purpose-built special event permitting platform drives community engagement, transparency, public safety and inter-agency collaboration

City officials care deeply about the communities they serve and are faced with the daily challenge of juggling multiple priorities that compete for resources. It’s not always obvious how best to serve the community with finite time and resource constraints. But, transitioning citizen services online presents an opportunity to tackle transformational projects with limited budget asks. Initiatives with the promise of significant community impacts present attractive options.

Cloud-based permitting platform addresses city priorities, drives significant impact with modest budget ask

Incremental investments in time and budget directed towards streamlining and automating routine but important processes can yield substantial savings and drive economic growth, public safety, community engagement, regulatory compliance and inter-agency collaboration.

Automating special event permitting, grants or film licenses can simplify otherwise complex processes that lead to savings in time and labour and drive greater efficiencies. Because permitting cuts across departments and agencies it is possible to address multiple city priorities.

 Eproval is the perfect case study
To illustrate a multifaceted approach, we looked at a respected market leader trusted by cities across North America. Eproval, a special event permitting platform, offers a rare insight into ways in which a permitting project can tick the box on many city priorities.

 Eproval facilitates Inter-agency collaboration
Building bridges across organizations leads to stronger partnerships and improves communication and collaboration. Special event permitting, by its very nature, requires stakeholders to work across organizations. Eproval drives collaboration by prompting stakeholders to engage, automating approval coordination, creating tools and workspaces for collaboration and facilitating proactive communication.

Eproval can be configured to inform cross-jurisdiction stakeholders
Eproval automates routine, but important tasks. Through the use of automated alerts and reminders, stakeholders are prompted to follow-through on application reviews, inspections and teardown. Eproval’s licensing model has also been developed to support cross-jurisdiction communication. Unlimited licensing allows all stakeholders to be proactively notified. Broader organizations at the county or state level can be kept in the loop by simply adding them to the list of automated notifications.

Eproval helps drive economic development and community engagement
Communities drive economic development with special events, community grants and film productions. The easier permits or grants are to obtain the more likely a city is to be chosen as a destination. Eproval offers a superior customer experience for organizers and a streamlined process for reviewers and approvers. By moving to the cloud and offering applicants a streamlined experience they are more likely to choose your city over competing options.

Eproval plays a role in public safety
Special events generate economic activity and drive community engagement, but when public safety is ignored those gains can quickly be erased. Eproval plays a role in public safety by enhancing communication during the permitting process between public safety officials, city administrators and applicants. Stakeholders are also proactively notified of road closures, changes to the right-of-way, open flame, lane access or other safety requirements. Public safety officials can use Eproval to quickly learn about what safety precautions have been mandated during the approval process.

Regulatory compliance
Cities must ensure that event organizers comply with codes, ordinances, fire regulations and public safety precautions. The Eproval platform can be configured to ensure event organizers are made aware of their responsibilities and understand the consequences for ignoring them. Dynamic forms can be configured to ensure organizers confirm that they have read, understood and understand the consequences for violating those regulations. The first step in driving compliance is ensuring that organizers understand the expectations.

Ticks many boxes on city priority lists
Transitioning citizen services online presents a rare opportunity to serve the community while saving money and driving better communication, engagement and safety. Significant community impact is possible by investing in transformational projects like special event permitting, grants, film or complex licensing. Routine processes can be automated that will address many of a city’s top priorities and drive inter-agency collaboration, community engagement, public safety, regulatory compliance, and economic growth. Eproval is an excellent example of doing just that.

To learn more about Eproval, schedule a demo .

Eproval’s cloud-based platform simplifies the complexity of Special Event Permitting or any multi-applicant/reviewer process including grant applications, film permits and more. Eproval’s Customer Success team partners with cities to ensure best practices, rapid implementation and projects are on-time and within-budget. Flexible and customizable workflows are easily updated in real-time freeing IT departments to focus on other critical infrastructure.

Jonathan Thompson,
Managing Director
jonathan @


When considering your special event permitting project, consider the following:

  1. Would it be worthwhile to invest a small amount of budget to drive a big community impact?
  2. Would transitioning your special event permitting to an an online platform drive an improved customer experience?
  3. Would it be worthwhile to make an incremental investment to drive substantial savings?
  4. Would it be worthwhile to make an incremental investment to drive economic growth?
  5. Is your special event permitting process a series of routine but important steps that can be automated?
  6. Would it be worthwhile to pursue a special event permitting platform if it positively impacted multiple agencies and departments?
  7. Would it be awesome to pursue a special event permitting project and as an added benefit realize inter-agency collaboration?
  8. How great would it be to pursue a special event permitting project that could also positively impact regulatory compliance?
  9. Have you considered the positive impacts a special event permitting platform could have on public safety?
  10. Does your proposed solution work across all jurisdictions?