Case Study: City of Aurora
City of Aurora Launches Their First Online Special Event Permit Solution
August 2, 2019, 13:00 PST
VANCOUVER, August 2 – On July 22, the City of Aurora, Illinois, reached another major milestone in their digital transformation. The City’s Special Events department launched the organization’s first online Special Event Permit solution. “What was once a complex, manual, paper-based process is now efficient and automated. We now have custom event applications, back-end approval workflow, centralized communications, user dashboards, and reporting,” stated Michael Pegues, Chief Information Officer with the City of Aurora. “This automation will dramatically reduce the effort to apply for event permits, reduce approval times, and lower our administration costs.”
The City’s Information Technology and Special Events departments worked closely with the team at Eproval to tailor the platform to meet their complex permitting process. “We were seeking a customizable platform that would streamline our event permit application and approval process whilst being affordable, easy to use, and fast for us to implement,” remarked Linda Jones, Project Manager with the City. “Now we have a quality product that works well for everyone involved especially event organizers and our internal departments.”
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“We’re excited to see how Eproval will improve overall efficiencies and customer satisfaction at the City of Aurora”, stated Eproval’s founder and Product Manager, Rene Michaely. “With several departments and external agencies involved in Aurora’s event permitting process, processing applications and issuing permits online will provide a best-in-class customer service experience to everyone involved.”
Check out the City of Aurora’s new online event application:
Eproval is a leading online application and approval solution designed for local government and other permitting agencies – making it easier for customers to submit permit applications, and more cost efficient for government and partner agencies to review permit applications and issue approvals.
Jonathan Thompson, Managing Director
jonathan @ eproval.com
Event Approvals, Inc.
Suite 304 – 343 Railway Street
Vancouver, BC Canada V6A 1A4