CUSTOMER SUCCESS

Our clients want to share their success

City of Richmond

“It has at least cut the administrative hours spent on event application and approval in half. We also cut back to 2 – 5 meetings a year vs the 10 – 14 meetings a year we used to have.”

Claudia Gutierrez

Community services – City of Richmond

City of Fort Collins

“So much easier to communicate with all of the departments involved with approving special event permits.”

Jan Sawyer

Special Events Office – City of Fort Collins

Eproval has reduced the amount of meetings by 2/3 and cut the total time to administer the event approval process in half.

The City of Richmond’s project was featured on MISA/ASIM MUNICIPAL INTERFACE (official magazine of Misa, Municipal Information Systems Association of Canada). Read article.

some of our clients

eproval solution

Starting with a comprehensive online event application system, an event organizer is required to fill out a detailed event application form. Once it is submitted, the information is stored in a centralized database and reviewed by the administrator. The administrator communicates with the event organizer to ensure all information and documentation necessary for the application is gathered and submitted. Through the system, the administrator then notifies the appropriate city departments and agencies to review the application.

An intuitive communication tool allows the different parties to discuss the application and gather additional information for each section of the application.

In addition, there is a sophisticated approval system set up for the related city departments and agencies involved in the approval of a particular segment of the event application.

customer satisfaction

Eproval has streamlined communication and centralized documentation, making the entire application and approval process much smarter, easier and faster for everyone involved.

City of Fort Collins

“I can look at my department’s part of the application and not have to read through everything else.”

Claudia Gutierrez

Parks Department

City of Fort Collins

“We have become the model for other areas of the City, and other cities.”

Jan Sawyer

Fort Collins Police Services