City of Aurora Launches Their First Online Special Event Permit Solution

#eventpermit, Industry Events

August 2, 2019, 13:00 PST

VANCOUVER, August 2 – On July 22, the City of Aurora, Illinois, reached another major milestone in their digital transformation. The City’s Special Events department launched the organization’s first online Special Event Permit solution. “What was once a complex, manual, paper-based process is now efficient and automated. We now have custom event applications, back-end approval workflow, centralized communications, user dashboards, and reporting,” stated Michael Pegues, Chief Information Officer with the City of Aurora. “This automation will dramatically reduce the effort to apply for event permits, reduce approval times, and lower our administration costs.”

The City’s Information Technology and Special Events departments worked closely with the team at Eproval to tailor the platform to meet their complex permitting process. “We were seeking a customizable platform that would streamline our event permit application and approval process whilst being affordable, easy to use, and fast for us to implement,” remarked Linda Jones, Project Manager with the City. “Now we have a quality product that works well for everyone involved especially event organizers and our internal departments.”

“We’re excited to see how Eproval will improve overall efficiencies and customer satisfaction at the City of Aurora”, stated Eproval’s founder and Product Manager, Rene Michaely. “With several departments and external agencies involved in Aurora’s event permitting process, processing applications and issuing permits online will provide a best-in-class customer service experience to everyone involved.”

Check out the City of Aurora’s new online event application:
https://specialevents.aurora-il.org/

About Eproval
Eproval is a leading online application and approval solution designed for local government and other permitting agencies – making it easier for customers to submit permit applications, and more cost efficient for government and partner agencies to review permit applications and issue approvals.

Enquiries
Duncan Mueller, Director of Sales
Cell: 416-841-8811
Toll free: 1-855-787-2228 x102
duncan@eproval.com

Event Approvals, Inc.
info@eproval.com
Suite 304 – 343 Railway Street
Vancouver, BC Canada V6A 1A4
www.eproval.com

ie Magazine: Volume 28

OTHER ARTICLES :

#EventPermit: 6 Ways Event Offices Can Help Events Reduce Their Impact

May 03, 2019This year, many local government organizations will be welcoming new elected officials who will influence a new budget and a new set of strategic priorities. Along with housing, transportation, infrastructure, and technology priorities, we're also likely...

It’s time for Event Offices to Go Digital!

March 08, 2018Online is the new normal, and with more pressure from end users and stakeholders to make information transparent, real-time, and accessible from anywhere, there is an increasing number of municipalities developing digital strategies to guide their...

#EventPermit: Communication and Information Management are the backbone of a robust Special Event permitting solution

February 4, 2020 At a time when there is rapid digital disruption in the public sector, when citizens are demanding timely information and transparency, and elected officials are turning to community engagement to support decision-making, the role of external...

Top 6 Challenges for Event Offices in 2019

October 24, 2018 IFEA CONFERENCE WRAP UP In early October, our team attended the 63rd International Festival & Event Convention in San Diego, California. The event provided some great insights into the event industry, event tourism, new event technology, and some...

#EventPermit: To Charge or Not To Charge

December 01, 2018Should we charge events for a Special Event Permit? What should we charge? Are we charging enough? Are our fees equitable and reflective of the type and size of events we host?These are just some of the questions that Special Event Office staff (and...