Case Study: Fort Collins, Colorado
eproval improves special event permitting for all stakeholders
When Jan Sawyer, Special Event Coordinator at the City of Fort Collins, decided to invest in a solution to streamline the City’s special event permit process, she expected some benefits associated with replacing the City’s paper-based system. However, since its implementation less than 4 months ago, the extent to which eproval improved overall productivity and user confidence has even surprised her.
“Internally and externally, eproval gives added legitimacy to our special event permit program, especially because it is an easy and intuitive process which isn’t always the case in government”, says Jan.
Outside of the Special Event Department, eproval is also impacting other departments and external agencies:
“I can proudly say that our permit process is more cohesive now”
– Fort Collins Police Services
“I feel more confident that information is not getting missed or dropped through the cracks”
– Liquor Licensing Authority
It’s still early to gauge the full impact of eproval at the City of Fort Collins, but as an officer in Fort Collins Police Services stated, “we have [already] become the model for other areas of the City, and other cities”. As the City of Fort Collins approaches its busy event permitting season this spring, Jan is looking forward to seeing how eproval also enhances the user experience for permit applicants.
If you would like to take a closer look at eproval to see if it’s the right fit for your team, contact us today for a no-obligation demonstration.
For a sneak peek at eproval, check out our short animated video now!
Announcing New Feature!
Once an event is over, an administrator can distribute an online survey to stakeholders requesting feedback about the event and the permitting process. This valuable information helps the administrator improve the permitting process and provides valuable information before issuing future permits.
DID YOU KNOW?
eproval now enables different agencies to monitor, provide feedback, and receive notifications without being an approver for an application. Connect with us if you’d like to know more.
OTHER RELATED ARTICLES: