Client Pre-implementation Survey Name(Required) First Last City(Required)Population Size(Required) Less Than 50,000 50,001 - 100,000 100,001 - 200,000 200,001 - 500,000 500,001- 1,000,000 More than 1,000,0001 + What is the approximate population of your service area? Is this the same population of your city? Does your office permit events outside of your jurisdiction? Comments for population sizeAs the administrator of the special event permitting process, how many hours, on average, does your office spend communicating with event organizers, other departments and agencies when processing one permit application?(Required)Enter # of hoursHow many hours, on average, does the city as whole spend communicating with event organizers, other departments and agencies when processing one permit application?(Required)Enter # of hoursOn average, how many different departments or other agencies review each permit application?(Required)Enter # of departments/agenciesFrom the time a special event application is entered into the review and approval process to the time the permit is issued, how many days (on average) does it take to issue a special event permit?(Required)Note: We recognize that some applications may be received well in advance of an event to secure a future date (e.g. a year prior). Please only account for the time from when the application is actually under review by the approving departments and agencies.) - Enter # of daysWhat is your city's current special event permit application process?(Required) Print out an application and submit as paper application Fillable PDF form that can be submitted by email as an attachment Online Form for data capturing only - developed by our internal IT department Online Form for data capturing only - developed by 3rd party software company Online Form with some workflow after data capturing - developed by our internal IT department Online Form with some workflow after data capturing - developed by 3rd party software company Other What is your city's current review/approval process?(Required) Paper forms are sent around the office for approvals and used in meetings Combination of paper trail, emails and other electronic documents Approvals are completed by email or in other electronic documents Approvals are completed using an internal online workflow approval solution Approvals are completed using a 3rd party online workflow approval solution Does your office charge any fees for processing and issuing the special event permit? If so, how easy is it to collect this fee?(Required) Not applicable Very easy (e.g. we send them the invoice and they pay online) Easy (e.g. we send them the invoice and they submit a check) Neutral (no comment) Difficult (e.g. we send them the invoice and it takes them a bit of time to pay) Very difficult (e.g. we send them the invoice and often need to chase them down for payment) Does the department experience any of the following barriers to processing special event permits (check all that apply)(Required) Complicated application process Application errors / incomplete applications Delays in approvals Gaps in communication about an even with the applicant, other departments and external agencies Duplication of work or effort Cost of administrating permits is greater than fees collected Information about past event permits isn't retained / starting from scratch each year Other Describe other barriers to processing special event permitsHow would you like Eproval to improve your special event permitting process?(Required) Improve communications between departments and 3rd party agencies Provide transparency to all parties involved in the approval process Reduce the number and time required for meetings per event Improve efficiency of the reviewing process Provide the ability to email an electronic permit Provide email alerts for tasks to complete Simplify and streamline the application process Improve understanding and compliance with policies and procedures Reduce the impact of events on our community Gather more information/data about events in our community (e.g. economic impact) Attract new events to our community Additional comment:
